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Your Privacy Matters on Every Account Action

When you open your account and deposit through DANA, OVO, GoPay or QRIS, your personal and payment information stays private and secure.

Data encrypted end-to-endDANA, OVO, GoPay, QRIS secureNo third-party sharing without consent
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Privacy Questions? Contact Us

Your privacy concerns matter. Reach out through any of our channels and our support team will address your data or policy questions within one business day. We're here to help whether you're asking about account access, data deletion, or how we handle your payment information.

Team online

Live chat

Open chat in your account or on the lobby page. Response times are fastest between 09:00 and 22:00 Indonesia time, seven days a week.

Email support

Send privacy queries to our support email and expect a detailed reply within 24 hours. Include your account username so we can pull your record.

Account settings

Log into your account, go to Settings > Privacy & Data to view what information we hold and request corrections or deletion.

DATA PROTECTION

How We Secure and Manage Your Information

We use SSL encryption to protect all data in transit between your device and our servers. Your account password is hashed and never stored in plain text.

Encryption standard

All deposits via DANA, OVO, GoPay and QRIS use SSL 256-bit encryption. Your balance, withdrawal requests and transaction history never travel unencrypted.

Password security

Passwords are hashed using industry-standard algorithms. We never see your plain-text password and cannot recover it; only you can reset it via email.

Withdrawal verification

Large payouts require identity confirmation. We send a verification code to your registered email or phone so you confirm the withdrawal is yours.

Data retention

Active accounts keep full records. Closed accounts are archived for seven years per financial law. You can request deletion of non-essential data anytime.

Staff access logs

Any support agent viewing your account is logged with timestamp and reason. You can audit who accessed your data through Settings > Account Activity.

Data export request

Email our support team and request a copy of your complete account data. We'll send a CSV file within 5 business days, free of charge.

Your Privacy Policy Questions Answered

Players in Semarang and across Indonesia often ask how their data flows, who sees it, and what rights they have. Here are the questions we hear most and our direct answers.

We store your full name, email, phone number, date of birth, account username and password hash. We also keep a record of every deposit method used, every withdrawal request, betting history, and your device information. Payment details like your DANA or OVO ID are encrypted and stored only for processing future transactions.

Only you and our support team — and support staff can access your account only when you request help or we detect fraud. Your betting history is never shared with other players. Aggregated, anonymised data may be shared with our fraud prevention partners. Your personal details are never sold to third parties.

Your active account record stays on file as long as your account is open. Once closed, we archive your data for seven years to comply with financial reporting laws. After seven years, non-essential personal data is deleted. You can request early deletion of specific data at any time.

Yes. Log into Settings > Privacy & Data to view your stored information instantly. To download a complete export in CSV format, email our support team with your account username and the phrase 'data export request'. We send it within five business days, free.

Your payment details are encrypted with SSL 256-bit technology and stored in isolated, access-restricted servers. We never store your full payment credentials; we keep only the ID or identifier needed to process deposits and withdrawals. Payment partners handle the actual transfer securely.

Contact our support team and request permanent account deletion. We'll close your account immediately and flag your record for deletion of non-essential personal data within 30 days. Financial transaction records are kept for seven years per law, but your name and contact details are removed.

Yes. Session cookies keep you logged in across pages and devices for 30 days. They do not track you across other websites. We use basic analytics to count visitors and identify errors, not to build a profile. You can clear cookies anytime in your browser settings without affecting your account.

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